Refund Policy

1. 60-Day Return Eligibility

We provide a full 60-day return service for all eligible products on the platform, giving customers sufficient time to inspect and experience the products. The return period starts from the official date when the customer successfully receives the package. All return applications must be submitted within the valid 60-day period, and any return request exceeding the time limit will not be accepted due to industry standard specifications. To ensure that the return application can be successfully approved, all returned goods must be kept in brand-new, unused and unopened status, with complete original packaging, accessories, labels and manuals. Products with artificial damage, surface scratches, dirt contamination, missing parts, or obvious use traces that exceed normal trial use will not be eligible for return. In addition, product damage caused by improper personal use, incorrect maintenance or private disassembly is not within the scope of free return.

2. Refund Processing Cycle

After we receive the returned package and complete strict product inspection and verification to confirm that the product meets the return standards, our official team will initiate the refund process within the stipulated time. The entire refund processing period is 5 to 10 working days, excluding weekends and official statutory holidays. All refunds will be returned to the original payment account used by the customer when placing the order. The specific account arrival time is affected by the processing efficiency of the customer’s payment channel, bank system rules and international fund transfer procedures, which is beyond our independent control. We will always strictly abide by the refund time limit rules, actively track the refund progress, and will not delay or withhold any legitimate refund without reason. If there is an abnormal delay in the refund due to platform system failure or manual processing error, we will take the initiative to verify the problem, speed up the processing progress, and synchronize the latest situation with customers in a timely manner.

3. Unified Refund Currency Standard

In order to standardize all transaction and refund rules and ensure the fairness and unity of global user services, all return and refund transactions on our platform are uniformly settled in USD. Regardless of the local currency used by customers during order payment, the final refund amount will be accurately converted and calculated in US dollars based on the real-time official exchange rate at the time of order payment. All exchange rate differences generated by fluctuations in international exchange rates during the payment and refund cycle shall be borne by the customer, which is a unified international cross-border e-commerce transaction rule. We will strictly calculate the refund amount in accordance with the unified USD standard, provide clear refund amount details for each return order, and ensure that all refund data is transparent, accurate and traceable.

4. Special Exceptions for Returns

In order to standardize the return management process, some special types of products do not support unconditional 60-day returns, including personalized customized products, custom engraved products, private tailored goods and special limited-time clearance discounted products. For the above special products, only when there is confirmed product quality problem, production defect or delivery error on our side, customers can apply for return and refund services within 60 days after receipt. For returns caused by product quality problems, we will bear all return-related processing fees and logistics costs. All return and refund results are subject to the final inspection judgment and official processing results of our professional after-sales team, and all users shall abide by the unified return rules of the platform.