Shipping Policy

1. Order Shipping Time

All successfully paid and confirmed orders on our platform will be arranged for formal shipment within 1 to 3 working days. Working days only include normal working hours from Monday to Friday, excluding weekends and global official statutory holidays. During large-scale platform promotion activities, annual holiday peak seasons, global logistics resource tension periods or special weather impact periods, the order shipment time may be slightly delayed due to the surge in order volume and logistics pressure. We will actively update the order logistics processing status in real time on the user order page, so that customers can clearly grasp the order progress at any time. Our professional warehousing and sorting team will complete product inspection, sorting, sealing and packaging work in accordance with standardized processes to ensure that all shipped products are intact, well-packaged and meet delivery standards, and deliver the goods to the official logistics channel as quickly as possible.

2. Estimated Delivery Time

After the order is successfully shipped and picked up by the logistics provider, the estimated overall delivery cycle is 6 to 12 working days. The actual delivery time will be comprehensively affected by multiple objective factors, including global logistics transportation routes, regional logistics distribution efficiency, local customs inspection progress, international transportation scheduling and emergency weather conditions. In case of special circumstances such as customs clearance delay, logistics line suspension, regional traffic control and natural disaster impact, the delivery time will be appropriately extended accordingly. We will track the logistics transportation dynamics of all orders 24 hours a day, and users can check the latest transportation location, processing progress and delivery status through the order background interface at any time to understand the order arrival trend in real time.

3. Free Shipping Service Rules

We provide permanent full free shipping services for all commodities on the platform, with no minimum order amount threshold, no hidden fees and no additional logistics charges. All customers who complete order payment successfully can automatically enjoy the free shipping benefit, and no additional application operation is required. Throughout the whole process of order packaging, transportation and distribution, users do not need to bear any logistics cost, delivery fee or customs auxiliary fee. We adhere to the all-product free shipping policy all year round, and continuously optimize the global logistics cooperation system, select high-quality and efficient logistics partners, and effectively improve logistics transportation efficiency and user shopping cost performance, bringing more favorable and convenient shopping experience for global customers.

4. Logistics Service Guarantee

We have long-term cooperative relationships with formal, qualified and stable global logistics providers to ensure the safety, stability and standardization of order transportation. For order loss, package damage, goods missing and other abnormal problems caused by logistics transportation errors, improper handling and logistics side accidents, we will quickly verify the actual situation after receiving user feedback, and provide targeted solutions such as free re-delivery, full refund or partial compensation according to the severity of the problem. Customers can feedback any logistics abnormalities such as delayed transportation, abnormal logistics update and package damage to our customer service team at any time, and we will respond quickly and solve the problem efficiently to protect the legitimate shopping rights and interests of every user.